Refund Policy

REFUND POLICY

Last updated: May 3, 2026

At LUNNEA, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return within 14 days of receiving your order.

1. Return Window

Items may be returned within a maximum of 14 days after delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging.

2. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

However, if your item arrives damaged, broken, defective, or if you received the wrong item, please contact us as soon as possible. In this case, we will review the issue and provide further instructions.

3. Damaged or Defective Items

If your product arrives damaged, broken, or defective, please contact us at **lunneastore@yahoo.com** with your order number and clear photos of the item and packaging.

Claims for damaged or defective items must be submitted as soon as possible after delivery.

4. How to Start a Return

To request a return, please contact us at **lunneastore@yahoo.com** with your order number and the reason for your return.

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take a few business days for your bank or payment provider to process the refund.

6. Non-Returnable Items

For hygiene and safety reasons, we may not accept returns on items that have been worn, used, damaged by the customer, or returned without original packaging.

7. Exchanges

We do not guarantee exchanges. If you would like a different item, you may return your eligible item and place a new order.

8. Contact Us

For any return or refund request, please contact us at:

**lunneastore@yahoo.com**