SHIPPING POLICY

SHIPPING POLICY

Last updated: May 3, 2026

Thank you for shopping with LUNNEA. Please read our shipping policy carefully before placing your order.

1. Shipping Offer

We may offer free shipping during promotional periods or when a free shipping offer is displayed on our website.

If free shipping is available at the time of your purchase, it will be applied according to the offer shown on the website.

2. Order Processing Time

Orders are processed and shipped within a maximum of 7 business days after the order is placed.

Please note that processing time is separate from delivery time.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is between 4 and 14 business days.

Delivery times may vary depending on the destination, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

4. Tracking Information

Once your order has shipped, you may receive a tracking number by email.

Please allow some time for the tracking information to update after your package has been handed to the carrier.

5. Lost Packages

If your package is confirmed as lost, we will send a replacement package at no additional cost.

If you believe your package is lost, please contact us at **lunneastore@yahoo.com** with your order number and tracking information so we can review the situation.

6. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided, we cannot guarantee delivery. Please contact us as soon as possible if you notice an error in your shipping address.

7. Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur.

A delay caused by the carrier, customs, weather, holidays, or other external circumstances does not automatically qualify an order for a refund.

8. Contact Us

For any shipping questions, please contact us at:

**lunneastore@yahoo.com**